Stock

We try to keep all of our products in stock all of the time.

Sometimes demand for certain products is very high and we can't replace stock quickly enough. Sometimes manufaturers themselves are out of stock. Where you see an out of stock message the product will be temporarily unavailable to order. Occasionally items can sell out before we have a chance to alter the status on our site. In this event we will contact you and either send the item/s when they arrive or refund the purchase price.

We are adding new products to our site every week. We will keep you informed of new arrivals and special offers in our newsletter.

Returns policy

We guarantee to replace or refund any item that does not meet you expectations. All we ask is that the items are returned to us within 14 days of receipt. The returns will be at the customers cost and all returns must be unused and in their original packaging. We strongly advise customers who wish to return items to get proof of delivery, as we cannot account for something we have not received.

How do I return an item?

To return any item please e-mail beforehand and a representative of cocktailaccessories.net will get in touch. Please be aware that customers are responsible for the return postage or any carriage charges which may apply.

Perishable, consumable, personalised products or items such as earrings and computer software may only be returned to us if faulty

What do I do if I’m returning a damaged item?

In the unlikely event of anything being faulty or damaged in transit please contact us immediately via email or telephone to arrange for the items return or replacement. The customer must retain proof of postage when sending the damaged goods back, cocktailaccessories.net cannot be held responsible for non receipt.

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

• We will not accept any liability for errors in the descriptions of goods, or in the pricing. cocktailaccessories.net can alter the descriptions and pricing of the products at anytime.
• We cannot be held responsible for any losses resulting from misuse of our website.
• cocktailaccessories.net may contain links to other websites, these are here to enhance our customers shopping experience and whilst we do encourage our customers to use these links, we cannot be held responsible for any loss or damage whilst navigating or using these external sites, as they are not under our control.
• cocktailaccessories.net can only be held liable up to the cost of the product(s) purchased

Marketing data

At cocktailaccessories.net we like to keep our customers updated on special offers and new products, this may be via e-mail or through the post. Whilst this will only happen occassionaly, we do understand that some may not wish to be included in this. To opt out of this service please tick the box when prompted, either on the signing up screen for the first time, or when logged in under "Edit my personal details"

If you would not like to receive e-mails from carefully selected companies that we think may be of interest to you, then please follow the same steps as above.

Security

All transaction information is taken by Protx. Protx are the largest independent Payment Service Provider in the country, the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted.

What this all means is that your data is entirely secure. Rest assured that no one at Jaydee Living, Protx employees or anyone trying to gain access to your card details can.

I’ve finished shopping and want to pay, what now?

What will happen is after you have finished shopping and are ready to purchase the items in your shopping basket you click pay, and will automatically be redirected to Protx which is a completely secure page and no one but yourselves can read the information you input.

We use Protx to take payments because they have over 100 million satisfied customers and offer the most secure way for our customers to pay, using the very latest encryption methods.

After the transaction is complete Protx will notify us that the transaction has been successful and we will send the gifts to you.

If you have any questions regarding security or any other matter please do not hesitate to ask either via:

Email - sales@cocktailaccessories.net

Or

Phone - 01242 577595